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Account Manager | Berlin, Germany

  • Full Time
  • Berlin

Website Planet Labs Germany GmbH Planet Labs Germany GmbH

See change. Change the world. Planet.

The Role:

Provide product and service information and resolve any emerging problems that our customer accounts might face. Responsible for managing, processing, and delivery of customer orders.

If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.


– Provide excellent customer support and ensure the successful     delivery of our services
– Produce timely solutions according to customer needs and objectives
– Monitor customer accounts, manage subscriptions and ensure service level agreement
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Collect and coordinate customer requests with product and engineering teams
– Build sustainable relationships and trust with customer accounts
– Ensure the accounts are managed appropriately, upsold to and retained as customers
– Responsible for both proactive & reactive customer communication activities to maintain and grow revenues

Must Haves:

– 3+ years of experience in working in Remote Sensing or Geospatial industry
– Strong and proven track record of successfully managing client relationships
– Relevant experience in project management
– Excellent verbal and written communication skills in English and German
– Ability to interact successfully across cultures
– Strong problem-solving skills and proactive working style
– Ability to multi-task, prioritize and manage time effectively
– Enjoy working in a global team and across teams within the company

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